KamiZone

Frequently Asked Questions

Where is kamizone based?

kamizone is based in Central Danmark and run by 2 Pokémon enthusiasts who share the same passion for Pokémon! We ship worldwide so dont worry!

Will a sleeve fit inside the case?

Yes! Most sleeves fits the case, we recommend Perfect fit sleeves or penny sleeves!

Will the cases damage my card?

Absolutely not! In fact, there's probably no safer place to keep your card. Each case contains a cut out recess where your card will fit inside a penny sleeve and still have room to prevent crushing when tightening the case.

Do you ship outside of the EU?

Of course! We ship worldwide.

Instructions on assembling the frame

Dont worry, the assembling is so easy, even a child could do it! If you experience any problems please dont hessitate to contact us :)

Do these cases work for graded cards / slabs?

We are currently working on a new case design that caters for graded cards/slabs. Our standard cases will only work with loose sleeved cards. Toploaders will also not fit inside the cases.

Returns

What is the return policy?

We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.

Processing times for refunds?

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

How do I make changes to an order I’ve already placed?

The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Shipping

When will I receive my order?

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.